As your reliable technical partner in the field of new machinery, used machinery, and machine spare parts, we attach particular importance to transparent processes and sustainable solutions – even in the event of a complaint.

We understand that technical products and spare parts are subject to high demands during operation. Should an item not meet your expectations or if technical deviations occur, we offer you a structured and efficient complaints process tailored to your needs as a business customer.

1. Complaint Notification
Please send us your complaint with all relevant information about the affected product (machine or spare part number, invoice number, detailed error description, photos or documentation).

2. Review & Feedback
Our technical team will promptly and professionally review your case. You will receive feedback from us with an assessment of the situation and the next possible steps — e.g., replacement, repair, or substitute delivery.

3. Resolution & Exchange
If a legitimate complaint exists, we will ensure a quick remedy. Depending on the agreement, we will deliver a replacement part, carry out technical improvements, or arrange a suitable solution with you.

Fast Response Times: Our support is specifically tailored to B2B processes and technical requirements.

Technical Expertise: Expert review and assessment by our experienced technical team.

Clear Communication: We keep you transparently informed about every step of the process.

Service & Support: We provide advice and operational support even beyond the complaint resolution.